DFS Updates & Events

Ticket scalping consumer survey

The Commonwealth Consumer Affairs Advisory Council (CCAAC), assisted by NSW Fair Trading, is conducting a review of the practice of ticket onselling and ticket scalping, and its impact on consumers.

The review will examine current practices relating to ticket onselling and consider possible responses. View the CCAAC Issues Paper. (Treasury website)

Ticket onselling can be authorised by the performer or event promoter, or it may be unauthorised.  Unauthorised ticket onselling can include:

• opportunistic onselling' – the onselling of a ticket that was originally obtained for personal use
• ticket scalping' – the onselling of a ticket, usually at a price higher than the ticket’s original price, with the intention of making a profit.

This survey aims to obtain information about your experiences and views in relation to ticket onselling and ticket scalping. Your answers will help to inform the review into ticket onsellling.

Take part in our ticket scalping consumer survey.